Användarvillkor

Terms and Conditions

This website is operated by Uslings. Throughout the site, the terms "we", "us", and "our" refer to Uslings. Uslings offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them, in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded in the context of a system organized by the entrepreneur for the distance sale of products and/or services, where up to and including the conclusion of the contract only one or more techniques for distance communication are used;
Technology for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being simultaneously present in the same place;
Terms and Conditions: these present Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Email address: info@uslings.se
Company name: Uslings
Chamber of Commerce number: 97729558
Address: Panhuisstraat 8, 6432 EJ Hoensbroek, the Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent electronically or in another way free of charge at the consumer's request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions will otherwise remain in force, and the relevant provision will be replaced immediately by mutual agreement by a provision that most closely approximates the original intent.

Situations that are not regulated in these general terms and conditions must be assessed in the spirit of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms must be interpreted in the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement. Product images are a truthful representation of the offered products. The entrepreneur cannot guarantee that the colors shown exactly match the real colors of the products.

Each offer contains information in such a way that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This particularly concerns:

  • The price, excluding customs clearance costs and import VAT. These additional costs will be borne and are the responsibility of the customer. The postal and/or courier service will use the special arrangement for postal and courier services with regard to the importation. This arrangement applies if the goods are imported into the EU country of destination, which in this case also applies. The postal and/or courier service collects the VAT (possibly together with the clearance costs charged) from the recipient of the goods;

  • Any shipping costs;

  • The manner in which the agreement will be concluded and what actions are necessary for this;

  • Whether or not the right of withdrawal applies;

  • The method of payment, delivery, and execution of the agreement;

  • The term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;

  • The rate for distance communication if the costs for using the means of distance communication are calculated on a basis other than the regular base rate for the communication medium used;

  • Whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;

  • The way in which the consumer, before concluding the agreement, can check the information provided by them in the context of the agreement and, if desired, correct it;

  • Any other languages besides Dutch in which the agreement can be concluded;

  • The codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically;

  • The minimum duration of the distance agreement in the case of a long-term transaction.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as this receipt of acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures for that purpose.

The entrepreneur may, within the bounds of the law, obtain information on whether the consumer can meet their payment obligations, as well as on all facts and factors relevant to a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to its execution, stating the reasons.

The entrepreneur shall send the following information with the product or service, either in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  1. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;

  2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  3. information about warranties and existing after-sales service;

  4. the data referred to in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;

  5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within a period of 14 days. This reflection period begins on the day after the consumer, or a representative previously designated by the consumer and known to the entrepreneur, receives the product.

During the reflection period, the consumer shall handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises their right of withdrawal, they shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur of this within 14 days after receiving the product. This notification must be done in writing or by email.
After the consumer has indicated they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must be able to prove that the returned item was sent back in time, for example with a proof of shipment.

If the consumer has not indicated their intention to exercise the right of withdrawal within the time limits mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs for returning the products shall be borne by the consumer. If the consumer has already paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is on the condition that the product has already been received by the webshop or conclusive proof of full return can be provided.

Article 8 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer, or at least in good time before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products:

  1. that have been created by the entrepreneur in accordance with specifications of the consumer;

  2. that are clearly personal in nature;

  3. that by their nature cannot be returned;

  4. that spoil or age quickly;

  5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

  6. for individual newspapers and magazines;

  7. for audio and video recordings and computer software of which the consumer has broken the seal;

  8. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  1. related to lodging, transport, catering or leisure activities to be performed on a specific date or during a specific period;

  2. whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;

  3. related to betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.

By way of exception to the previous paragraph, the entrepreneur may offer products or services with variable prices if these are subject to fluctuations in the financial market over which the entrepreneur has no influence. This linkage to fluctuations and the fact that any listed prices are target prices shall be mentioned in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

  1. they are the result of legal regulations or provisions; or

  2. the consumer has the right to terminate the agreement from the day the price increase takes effect.

The place of delivery, according to Article 5, paragraph 1 of the Dutch VAT Act 1968, is in the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT and/or clearance fees from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In case of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and existing legal provisions and/or government regulations on the date of the conclusion of the agreement.

If agreed upon, the entrepreneur also guarantees that the product is suitable for use other than normal use.

Any warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may exercise under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The warranty period provided by the entrepreneur corresponds to the factory warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  • The delivered products have been exposed to abnormal conditions, or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

  • The defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur shall observe the utmost care in receiving and executing orders for products.

With due observance of what is stated in Article 4 of these general terms and conditions, the company shall execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period.

If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be informed of this no later than 30 days after placing the order.

In that case, the consumer has the right to terminate the agreement free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after the dissolution.

If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it shall be stated clearly and understandably that a replacement item is being delivered.

In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination, and Renewal

Termination
The consumer may terminate an agreement entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term agreement that involves the regular delivery of products (including electricity) or services at any time at the end of the fixed term, with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

  • at any time and not be limited to termination at a specific time or during a specific period;

  • at least in the same way as the agreement was entered into by the consumer;

  • always with the same notice period that the entrepreneur has stipulated for himself.

Renewal
A fixed-term agreement that involves the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.

By way of exception to the previous paragraph, a fixed-term agreement that involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed term of up to three months, provided that the consumer can terminate this extended agreement at the end of the renewal with a notice period of no more than one month.

A fixed-term agreement that involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month, and a notice period of no more than three months in the event the agreement involves the regular, but less than monthly, delivery of daily, news, and weekly newspapers and magazines.

A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines for trial or introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the cooling-off period referred to in Article 6, paragraph 1, has started. In the case of an agreement for the provision of a service, this term starts after the consumer has received confirmation of the agreement.

The consumer has the obligation to immediately report any inaccuracies in the provided or stated payment details to the entrepreneur.

In case of non-payment by the consumer, the entrepreneur is entitled, subject to legal limitations, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur states otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about the Terms of Service can be sent to us via info@uslings.se